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Privacy & Cookie Policy

Data Privacy Policy
We at Hotel Suisse value the trust placed in us by guests, patrons, visitors, suppliers and colleagues (“customers”) who give us their personal data. Data Security is of the highest priority for us.
We aim to be as clear as possible about what we do with personal data and why we do it.
Suisse Hotel is committed to the online privacy of all its users.
We run this site to promote our hotel.

Corporate and Commercial Individual Data
Hotel Suisse makes a distinction between corporate and commercial data of individuals and their corporate and commercial emails and that of personal data and emails. Corporate and commercial data, including individual corporate and commercial emails, are retained on the basis of legitimate interest to facilitate the ordinary of our business and commercial relationships and transactions and business needs in the course of business dealings.

Individuals with corporate or commercial emails may at any time write to and/or to the address provided below to remove retention of their data.

This can result in Hotel Suisse no longer being able to communicate or transact with any such individual and may request a company or body corporate dealing with us to nominate another person expressly willing to receive communication and their corporate and commercial individual data to be retained in the course of business dealings subject always to the person’s individual rights as set out herein. It shall be the responsibility of each company or body corporate to establish the express consent of persons acting on their behalf.

Information We Collect
To be able to stay at our hotel or use its facilities we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy.
You can easily change your registration details by getting in touch with us via email or at the address below.
When a booking is made on our website we will collect data with respect to the guest name(s), date of arrival, number of rooms, number of nights, room type, room rate and payment details (card type, name, number, expiry date, CVV, address). We are not responsible for the accuracy of the payment and type of room details and the guest is solely responsible for checking these details.
Name, address and postcode – We collect this information to know who you are and to enable us to link your booking to your rom, your place of origin and how to contact your next of kin in case of emergency.
Email address – We may send a confirmation of your order or booking via email as well as other service related communication.
Telephone numbers – if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.
Customer Communication – If you contact us we may keep a record of that correspondence. We also retain Customer communication preferences and keep record of Customer feedback.
Third party information – If you give us information about another person you confirm you have their authorisation to do so and that you have identified Hotel Suisse to them and told them what we will use their information for, as set out in this Privacy Policy and that they have given permission for us to be able to use their personal information in the manner described. Where you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname, e-mail address and nationality of a person for each room that you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.
IP addresses – When you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
You may also provide us with personal information if you contact customer services or if you get in touch with us in some other way, for example by way of an email facility provided on the website.

How we use the information we collect
We may use your information for the following purposes:
Administration and management of room and restaurant bookings and our hotel and restaurant;
Processing transactions;
Administration of our Digital Channels.
Sending you communications about our products and services that we think may be of interest to you. We may also send you service information communications (e.g. reservation/booking confirmation).
Business, website and consumer analysis.

Customer care and correspondence – as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have stayed at our hotel.

​Fraud Prevention – we will only share your data with law enforcement or regulatory agencies when requested.

Cookies Policy
Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.

What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.

There are two broad categories of cookies:
Persistent cookies
Persistent cookies remain on your device until deleted manually or automatically.
Session cookies
Session cookies remain on your device until you close your browser when they are automatically deleted.
Cookies we use and why we use them
Essential cookies
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
Performance cookies
Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
Experience cookies
Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.
Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.

Your right to refuse cookies and what happens if you refuse them
You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

Access Rights
You have a right to access the personal information that is held about you. To obtain a copy of the personal information Hotel Suisse holds about you, please email us at enclosing your postal details and the details of your request.
Alternatively, you can write to us at the following address:

Suisse Hotel
Fraz. St. Rhémy-Bourg, 26
11010, Saint-Rhémy-en-Bosses (AO)
Valle d’Aosta

Security – at Hotel Suisse, information security is very important to us and we have taken many steps to make sure personal data is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, our websites makes use of an SSL-certificate to protect and secure information that is collected online.